Your data

If you left a request on flatin.pt, we process your personal data and you have rights over it. This page says which rights, and how to use them.

Your rights

• Know what data we hold about you and get a copy. art. 15 GDPR
• Correct anything that is wrong. art. 16 GDPR
• Have your data deleted. art. 17 GDPR
• Restrict processing while a question is being settled. art. 18 GDPR
• Receive the data you gave us in a machine-readable format. art. 20 GDPR
• Object to the quality survey and to the follow-up. art. 21 GDPR
• Withdraw consent, as easily as you gave it. art. 7 GDPR

How to ask

Write to info@flatin.pt. No form and no reason required. The request is free.

How long we take

Up to one month from receipt. If the request is complex the deadline can be extended by two further months — and we tell you within the first month, with the reason.

How we check it is you

We ask only that you confirm the e-mail or phone number the request was left with. We do not ask for an identity document: that would collect more data than the procedure is meant to protect.

Who else we tell

If we delete or correct your data, we tell the agency the request was sent to, so that it does the same. That message carries none of your data — only the request number.

What is not deleted, and why

The consent record is the proof that the transfer was lawful and is kept for three years. Invoicing documents follow their own tax retention periods. The log of who opened your contact is anonymised along with you, but the fact of the access remains.

If our answer does not satisfy you

You can complain to CNPD, the Portuguese data protection authority, and go to court.

The Portuguese version of this page is the authentic one; this translation is provided for convenience.